Privacy Policy

This is the Privacy Policy Statement for chairlife.co.uk (hereinafter referred to as "chairlife", "our", "we"). This statement is intended to provide you with information about how chairlife collects, uses and shares information we obtain from customers and visitors. The collection is done to improve the customer shopping experience and to provide customers with relevant information about our products, services and promotions.

Information We Collect

We may collect your contact information, including name, username, billing and shipping address, email address, phone number and other digital information.

We may collect your payment information, including credit/debit card number and PayPal account when you place an order. We may collect your purchase/return/exchange information and information about how you use our website, including your IP address, details of the website you visit, your browser type, the time you spend on our website and other data. We may also track the pages you visit, see which website you came from, or which website you visit when you leave us. We use third-party tracking tools to collect this information.

How We Collect Information

We may collect information directly from you. Examples include:

You create a chairlife account.

You subscribe to our newsletter, email notifications or mobile messages.

You visit the Site and purchase our products.

You upload pictures, comments or reviews on our Site. You contact us for customer service via email or other social media platforms. You participate in chairlife surveys. You enter sweepstakes, contests or promotions. We may passively collect information from you. For example, we may use tracking tools such as browser cookies, Google Analytics, tracking pixels/web beacons and/or other technologies to receive and store certain types of information. We may have third-party business partners to collect non-personally identifiable information when you visit the Site. We may collect your information from other sources. For example, when your friend purchases a product from chairlife and has it sent to you, or when your friend submits your information to us through a refer-a-friend type feature. If you use one of these features, please make sure you have authorization from very close friends or family to share that information and that you only submit email addresses.

Shopify Policies

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and general Shopify applications. They store data on secure servers behind firewalls.

Payments:

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted via the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is only stored as long as necessary to complete your purchase transaction. Once completed, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express, and Discover.

PCI-DSS requirements help ensure that our store and its service providers handle credit card information securely.

For more information, you may also want to read Shopify's Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Text Message Service

If you use a mobile device to access pages on chairlife.co.uk that are optimized for mobile browsing, opt-in to receive text message communications (SMS) from GOPLUS Corp. DBA registered as chairlife.co.uk, Inc. (“chairlife”), or use mobile applications, the following terms and conditions apply. Your accessing chairlife.co.uk from a mobile device or using a mobile application confirms your agreement to these terms and conditions. By opting in, I acknowledge that text message communications may be sent to my mobile device using an automatic telephone dialer and that consent is not required to purchase chairlife products or services. By consenting to receive text message communications (SMS) from chairlife, you certify that you are 18 years of age or older; and 1. you are the mobile account holder, or 2. you have the account holder’s permission to register using the designated mobile phone number and may incur any mobile message or data charges. You agree that you are solely responsible for all message and data charges incurred by using your mobile device to access chairlife.co.uk or use mobile applications. All such charges are charged and payable by your mobile service provider. Please contact your participating mobile service provider for pricing plans, participation status and details. You understand that Wi-Fi or wireless networks provided by participating mobile service providers may not be available in all areas at all times and may be affected by product, software, coverage or other service changes made by your mobile service provider or others. Additional terms and conditions may apply to your use of the mobile application, depending on the type of mobile device on which you install and use the mobile application.

How We Use the Information We Collect

We use information for business purposes, including:

Manage and fulfill purchases, orders, payments, returns and refunds.

Provide satisfactory customer service.

Respond to your comments, comments and suggestions.

Perform surveys, research and analysis.

Marketing purposes, such as sending you coupons, newsletters, emails, promotions, etc.

We do not trade, sell or rent your personally identifiable information with third parties. However, we may share information for legitimate business purposes. Examples include:

We may share your information with all members of the chairlife family, including all members of the company and subsidiaries, in order to provide you with better products and services.

We may share information with third-party partners who provide us with support and services to market our products and services. Third-party partners may need information about you to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.

You have the right to ask us not to use your personal data for marketing purposes by checking the relevant box on the order form or contacting us at the address below. We may share your personal data if we are under a duty to disclose or share it to comply with any legal obligation; to enforce or apply our terms and conditions of supply and other agreements; to protect our rights, property; or safety or the security of our customers; or other third parties. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Google Adwords and Analytics Remarketing Cookies

We use the Google Adwords remarketing service to display ads to previous visitors to chairlife on third-party websites, including Google. This may mean that we display ads to visitors who have not successfully completed the ordering process. Ads may be text-based or display ads on the Google Display Network.

All data collected is used in accordance with our privacy policy and Google's privacy policy. You can set your advertising preferences through the Google Ads Preferences page.

Affiliate cookies

We work with affiliate business partners to collect information and other behavioral data from you for purposes such as targeting advertising services and better understanding the effectiveness of affiliate advertising we serve on third-party websites.

When you interact with our digital properties, the following companies may collect personal information, including IP addresses, digital identifiers, information about your web browsing and application usage and how you interact with our properties and advertisements, for various purposes, such as personalizing offers or advertisements, analyzing how you interact with the website or advertisements, and other business purposes. For more information about the collection, use and sale of your personal data and your rights, please use the following links.

https://www.awin.com/us/privacy

Social media cookies

When you interact with our content on or through third-party social networking sites, plug-ins and applications, you may allow us to access certain social media account information (e.g., name, username, email address, gender), as determined by the settings of the social media service, for the purpose of delivering content or as part of the operation of the website, plug-in or application. Social media platforms may collect information about your use of our services and may notify other users of the platform of your activity on our websites and device applications. Social media services may also use cookies or other technologies to provide their services or to track your online activities over time and across multiple websites and device applications. Your interactions with social media features are governed by the respective privacy policies of the companies providing them.

Security

All information we collect is stored in our customer databases and is used only to confirm, ship and settle your order. Your personal data will not be used for any other purpose without your consent, except as set out in this Privacy Policy.

Your information is stored on secure servers in accordance with all applicable laws and regulations. Any payment transactions will be encrypted using appropriate technology.

We advise customers to review your account carefully and report any unexpected activity to us and your banking company immediately. We do not recommend that you share your password.

You can request access to any information stored in our databases. You can also request to change the details we hold about you if they are incorrect or incomplete.

From time to time, our website may contain links to the websites of our partner networks, advertisers and affiliates. If you follow a link to one of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility for these policies. Please check these policies before submitting any personal data to these websites.

Contact Us

If you have any questions about this Privacy Policy or the Website, please feel free to contact our Customer Service Department via email.