Return and Refund Policy

Chairlife Customer Care and Return Policy

At Chairlife, we strive to provide a seamless shopping experience for every customer. Our return and after-sales policies reflect our commitment to customer satisfaction while ensuring fair and transparent processes. Below, you will find our detailed return policy, customer care guidelines, and warranty information.

Return Policy

30-Day Return Guarantee

You can initiate a return within 30 days of receiving your product if it does not meet your expectations. To be eligible:

  • The item must be unused, undamaged, and in its original packaging with all tags and labels intact.
  • Some items, including bundled discounts, clearance items, and those marked "final sale," are not eligible for return.

How to Initiate a Return

  1. Contact Us: Email Chairlifes@outlook.com with your order number and reason for the return.
  2. Packaging: Ensure the product is securely packaged to prevent damage during transit.
  3. Return Shipping Address:
    Chairlife
    Unit 4, Blackacre Road, Great Blakenham
    Ipswich, IP6 0FL
    Phone: 014-73550500 (For returns only; not for customer service inquiries)

Return Shipping and Refunds

  • Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
  • For self-returned items, no additional handling fees are charged.
  • If the original packaging is missing, a repackaging fee of £15 per item will be deducted from your refund.
  • Refunds are processed within 3–7 business days after we receive and inspect the returned item.

Non-Quality-Related Returns

If you wish to return an item due to personal preference or incorrect ordering:

  1. Contact Us: Email Chairlifes@outlook.com with the return reason.
  2. Options:
    • Use a return label provided by us (a return fee will apply).
    • Self-ship the item to the return address to avoid additional charges.
  3. Eligibility: Items must remain intact, unused, and in resaleable condition.

Quality-Related or Issue-Based Returns

Defective or Damaged Items

  • If your item arrives damaged or defective, contact us immediately with photos of the issue.
  • Depending on the situation, we may:
    • Send a replacement.
    • Issue a full or partial refund.
    • Provide a return label for you to send the item back.

Wrong Item Received

  • You can choose to keep the wrong item at a discounted rate or return it for a full refund or replacement.
  • Contact us to arrange a return label or discuss the appropriate solution.

Lost Packages

  • If your item does not arrive by the expected delivery date, contact us to initiate a lost package claim.
  • After the investigation is complete, we will provide a resolution, such as reshipment or refund.

Order Cancellation

Before Shipment

  • Orders can be canceled within 24 hours of placement without any additional charges.
  • Contact us promptly at Chairlifes@outlook.com with your order details.

After Shipment

  • If the order has already shipped, cancellation will incur a recall fee charged by the courier.
  • Refunds will be issued after the item is returned to us and inspected.

Warranty Policy

Chairlife provides a 1-Year Limited Warranty on products purchased through Chairlife.co.uk. This warranty covers defects in materials and workmanship under normal use.

Exclusions:

  • Damage caused by misuse, negligence, or modifications.
  • Items used in commercial environments or for unintended purposes.

How to Claim Warranty:
Contact us at Chairlifes@outlook.com with your order details and a description of the issue. Proof of purchase is required.

Contact Us
For additional assistance or inquiries not covered by this policy, please email Chairlifes@outlook.com.